Contact Us

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123 Street Avenue, City Town, 99999

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Shipping Info

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Shipping & Returns

All U.S. orders are shipped via USPS Flat rate. The shipping rate to the contiguous 48 U.S. states is $7 (and $2 for each additional item). The shipping rate to Alaska and Hawaii is $12 (and $2 for each additional item). Please note that we will not ship to PO Boxes. All orders with PO Boxes as addresses will be cancelled. 

All Canadian orders are shipped via USPS (United States Postal Service). The shipping rate is $25 (and $2 for each additional item). 

All other International orders are shipped via USPS (United States Postal Service) as well. The shipping rate is $40 (and $2 for each additional item). 

Please allow 14 business days for pre order to be produced. Please allow 1-3 days for order processing and verification, and an additional 1-5 business days for flat rate delivery. We are not responsible for any lost, stolen, or damaged shipments. All shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier.

Please check back with us periodically for any updates regarding our shipping policies.


Exchanges will be accepted for 14 days on unworn items for exchanges or an online store credit code, but refunds will not be given unless the item is unavailable or the correct item was not shipped. A $14 restocking feel will be charged for all exchanges. No Exchanges or Returns will be accepted on international orders. All shipping costs for voluntary returns or exchanges are the responsibility of the customer.

To make an exchange or return for an online store credit code, email sales@vonraydesigns.com and specify what you need. As these items are shipped directly from the manufacturer, they must be returned to the manufacturer in a specific way. All information on the process will be explained once you have emailed your specific request to customer service.